Updated Monday, 11 December 2023
We are aware that customers in Australia and New Zealand are having difficulties contacting us. We are currently working to restore our systems and we will re-establish our customer support phone lines as soon as we can.
We are continuing to investigate the cyber incident and we will provide further updates as soon as possible.
We also want to reassure customers the systems outage will not adversely impact the credit rating of any of our Nissan Financial Services customers.
The Australian and New Zealand Nissan Corporation and Financial Services (“Nissan”) advises that its systems have been subject to a cyber incident. Nissan is working with its global incident response team and relevant stakeholders to investigate the extent of the incident and whether any personal information has been accessed. Nissan has also notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre.
While the extent of the incident is still under investigation, Nissan encourages its customers to be vigilant across their accounts, including looking out for any unusual or scam activities.
Nissan thanks you for your understanding during this process, and asks that you have patience with us and our staff while we do our best to work through these issues.
Some dealer systems will be impacted however, your local Nissan Dealership is operating. Please speak directly to your local Nissan dealer to assist with all vehicle and servicing queries.