At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.
Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.
We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.
At Nissan Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.
We will do our utmost to provide you with the assistance to fix a problem.
If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department either by submitting an enquiry, or by mail at PO Box 83101, Wellington.
If you have any enquiries relating to overdue payments, please contact us either by submitting an enquiry, or by mail at PO Box 83101, Wellington.
If you are wanting to discuss Financial Hardship please contact our specialist team on 0800 463 790 or via email at firstname.lastname@example.org.
Complaints, Disputes, Feedback: Please contact us first
If you have a complaint or dispute please contact our Customer Experience Team either by phone on 0800 463 780, mail at P.O. Box 83101, Wellington or by email:
- for Dispute Resolution email@example.com
We expect our staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.
If we are unable to provide you with a final response within 45 days, we will inform you of the status of the complaint.
If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Financial Services Ombudsman (IFSO). Contact details are: Phone: 0800 463 480, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.ifso.nz.