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Important Update from Nissan Oceania


The Australian and New Zealand Nissan Motor Corporation and Financial Services (“Nissan”) experienced a cyber incident on 5 December 2023 that has affected the personal information of some of our customers, staff and other stakeholders.
 

We have completed the majority of notifications to individuals who were affected, and all of our systems have been restored to normal operation.
 

Nissan has notified, and continues to communicate with, the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre on our cyber incident response, including in relation to a secondary data breach by our external call centre provider, OracleCMS.
 

Click HERE for updates about our cyber incident response.

You can view the Nissan data breach notification statement HERE

 

 

At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.

We are dedicated in assisting you to find your ideal finance solution.  Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

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Product Enquiries

For enquiries regarding the range of finance products, please visit your nearest Nissan dealership.

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Customer Service

At Nissan Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

We will do our utmost to provide you with the assistance to fix a problem.

If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department by calling 0800 463 790 between the hours of 10.30am – 7pm NZDT.

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Collections/Hardship

If you have any enquiries relating to overdue payments, please contact us by calling 0800 463 790 between the hours of 10.30am – 7pm NZDT.

If you are wanting to discuss Financial Hardship please contact our specialist team on 0800 463 780 between the hours of 10.30am – 7pm NZDT.


Complaints, Disputes, Feedback: Please contact us first

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 0800 463 780, mail at P.O. Box 83101, Wellington or by email:

We expect our staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you. You can download a copy of our Complaints Management Policy here.

If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Financial Services Ombudsman (IFSO). Contact details are: Phone: 0800 463 480, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.ifso.nz.