Affected by COVID -19? Nissan Financial Services New Zealand are here to help you

If you have financed your vehicle through Nissan Financial Services New Zealand and are impacted by COVID-19 please call our Customer Service Centre on 0800 464 7726 or email at nfsnz_csc@nissan.co.nz. Our staff can assist you in making arrangements to support you during this difficult time. Given the current environment we are experiencing a high volume of calls and emails, wait and response times are extended as a result. Please be patient and accept our sincere apologies for the delay you may incur. We will respond to you as soon as possible. Nissan Financial Services New Zealand has a strong track record of supporting our customers when they most need it and we will continue to do so during the ever-evolving COVID-19 situation.

 

Nissan Finance Services

At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.

We are dedicated in assisting you to find your ideal finance solution.  Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

Complaints, Disputes, Feedback: Please contact us first

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 0800 4 647726 Option 4, mail at P.O. Box 83101, Wellington or by email at:

We expect our staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.

If we are unable to provide you with a final response within 45 days, we will inform you of the status of the complaint.

If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Financial Services Ombudsman (IFSO). Contact details are: Phone: 0800 888 202, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.ifso.nz.