New Vehicle Factory Warranty Period
The standard period for the New Vehicle Warranty for vehicles is 5 years or 150,000 kilometres.
EV vehicles with a Lithium-Ion Battery Pack sold from the 1st of April 2019 come with a Nissan LEAF Lithium-Ion battery State of Health guarantee. The Nissan LEAF Lithium-Ion battery State of Health guarantee protects against battery capacity loss (less than 9 bars out of 12) as shown on the in vehicle capacity gauge for a period of 8 years or 160,000 kilometres, whichever comes first.
The Factory Warranty commences from the time the vehicle is first registered or put into service (whichever occurs first).
The New Vehicle Factory Warranty covers all parts and components of each new Nissan vehicle except for:
- Those items listed under the section entitled 'WHAT IS NOT COVERED' (below); and
- The tyres and battery which are the subject of separate warranties
What is covered?
Nissan New Zealand (Nissan) warrants that for the 'NEW VEHICLE WARRANTY PERIOD' (as set out below), Nissan will repair or replace any part on the vehicle (except for those items listed under the section titled 'WHAT IS NOT COVERED') which proves to be defective in materials or workmanship, free of charge, subject to the terms and conditions of this warranty.
Warranty repair or parts replacement will be performed by an authorized Nissan Dealer at its place of business within a reasonable time after delivery of the vehicle to the dealer during normal business hours.
What is not covered?
- All tyres and batteries which are excluded unless specified as being included under the section titled "TYRE and BATTERY WARRANTY".
- Any vehicle which has been relocated to another country.
- Any non-"Genuine NISSAN" parts, accessories or equipment. (Note: "Genuine NISSAN" parts, accessories or equipment installed outside of NISSAN's works may be covered by their own separate warranty.)
- Any parts and labour costs incurred in connection with recommended maintenance services as outlined in the OWNER'S MANUAL and MAINTENANCE SECTION of the Booklet.
- Any parts and labour costs resulting from tyre punctures.
- Normal wear and tear meaning the gradual reduction in operating performance of a part or parts having regard to the age of the vehicle, the distance it has travelled and its operating conditions. This includes normal deterioration of trim, paint or other appearance items.
- Any vehicle on which the odometer reading has been changed so that actual kilometres travelled cannot be accurately determined.
- Normal maintenance services such as, but not limited to, wheel balancing, tyre rotation, engine tune-up, headlight aiming, replacement of light bulbs, spark plugs, distributor points, drive belts, worn clutch discs, worn brake pads/shoes, filters, wiper blades, lubricants and coolant.
- Damage or failures resulting from:
- Misuse, such as driving over kerbs, overloading, racing, etc.
- Use of non-recommended, improper or dirty fuel, fluid, oil or lubricant.
- Failure to perform proper maintenance services as outlined in the OWNER'S MANUAL and the MAINTENANCE SECTION of the booklet.
- Alterations, tampering or improper repairs or servicing.
- Unauthorized modifications or use of any non "Genuine NISSAN" parts accessories or equipment.
- Accident, theft or fire or illegal use.
- Stone chipping, fuel or liquid adhesion, chemical fallout, tree sap, salt, hail, windstorm, lightning or unusual environmental conditions, bird or animal excrement.
- Continuing to drive the vehicle after loss of lubricants, oils, refrigerant or water on or after knowledge of failure.
Tyre and Battery Warranty
The tyres originally installed on a new Nissan vehicle are warranted by the tyre manufacturer.
In order to obtain tyre warranty service, present the unserviceable tyre(s) to a local tyre agent, unless otherwise directed by Nissan. Any Nissan dealer can assist you in requesting an adjustment through a local tyre agent, if necessary.
If your Nissan vehicle battery fails, contact your authorised Nissan dealer who will offer advice and assistance as necessary. Please note: The 12 volt battery fitted to your vehicle is covered by the Nissan Warranty for a period of 36 months / 100,000 Km (which ever occurs first).
This warranty applies to Nissan vehicles registered and normally operated in the country where the vehicle is originally sold. This warranty is provided to the original and subsequent owners of the vehicle during the warranty period.
This warranty does not apply to a vehicle that is relocated internationally from where it was first sold.
Please refer to your Customer Information and Maintenance Booklet, section 'Things you should know about the Nissan New Vehicle Warranty' for further information.
For Nissan GT-R Warranty information, please refer to your Nissan GT-R Customer Information and Maintenance Booklet.
If there is a manufacturing related fault with your new car, in addition to your rights under Nissan’s New Vehicle Warranty you are also entitled to a remedy in accordance with your Consumer Guarantee rights according to New Zealand Consumer Law. Consumer Guarantees are guarantees that apply to goods and services you purchase, including guarantees that goods will work and do what is expected of them.
Should you ever have an enquiry regarding your vehicle, your local Nissan dealership should be your first point of call. If the dealer is unable to resolve the matter satisfactorily, our Customer Service Team is available to assist you. They can be contacted via online enquiry: http://www.nissan.co.nz/Forms/Contact-Us.